Freshchat does customer service. Mosel Connect does customer service AND leads — in one widget, for €49.
Comparison
| Feature | Mosel Connect | Freshchat |
|---|---|---|
| Price | –14-day free trial, Pro at €49/month | ✓Free plan + from $19/agent/month |
| Setup | ✓5 minutes, AI-powered | –15–30 minutes |
| Lead scoring | ✓Automatic 1–10 with AI | –Limited (requires Freshsales) |
| Core purpose | ✓Customer service + lead capture, equal core in one widget | –Omnichannel customer service |
| Customer service | ✓AI-powered customer service included | –Staffed omnichannel support |
| AI conversations | ✓GPT-4o, natural conversations | –Freddy AI (limited on base plan) |
| Omnichannel | –Website widget only | ✓Chat, email, WhatsApp, SMS |
| Free plan | –14-day free trial | ✓Free plan for up to 10 agents |
| Ecosystem | –Standalone widget | ✓Part of the Freshworks ecosystem |
Freshchat is affordable for omnichannel customer service. But lead scoring requires a separate Freshsales license — you need two products. Mosel Connect gives you both lead generation and customer service in one AI-powered widget for €49/month, with no extra licenses needed.
Choose Freshchat if you need omnichannel support (WhatsApp, SMS). Choose Mosel Connect if you want leads and customer service in one widget without separate tools.
Frequently asked
Yes, Freshchat has a free plan for up to 10 agents with basic chat. AI features (Freddy) require a paid plan.
Not built-in. You need Freshsales (a separate product) for lead scoring. Mosel Connect includes lead scoring and customer service in one widget — no extra licenses.
Yes, Freshchat supports WhatsApp, SMS, and other channels. Mosel Connect focuses on website widgets with both leads and customer service — where visitors already are.
14-day free trial. Set up in 5 minutes. Cancel anytime.
Start free trialQuestions? Email us at hello@mosel.no